dollywood refund policy covid dollywood refund policy covid

The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. May 6, 2021. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle! These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. We love to go to DW in October! Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Input your details into the refund policy generator below and . According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Upgrade pricing varies. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. The parks employees will still be required to wear masks at all times on the property. Show schedules are typically published no later than two weeks in advance, but are still subject to change. If you are already logged in, the word Account will appear in the upper right. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . More information can be found at the link below. The wristbands correspond to the color-coded information displayed on signs at each ride. Tickets will be confiscated if altered in any way. To link a pass: Select the "+Add Pass" option. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. . *Initial parking fee is non-refundable for Gold and Diamond Season Passholders. More about Returns. Social distancing is also in effect on all rides at Dollywood after COVID-19. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Please see ourDirectionspage andDestination Mapfor a map of the area. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. I was disappointed that more enforcement of their Covid safety protocols was not visible. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. Masks will still be required in indoor areas. Click herefor a complete listing of rides available to TimeSaver H2O users. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. Visit the link below to learn more about our award-winning festivals and events. We visited during the fall harvest. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Heres a list of the most-commonly asked questions", "Its a valid question. Specialties: Dollywood is a 150-acre theme park with more than 40 unique rides and attractions, distinguished food, Smoky Mountain craft demonstrations and award-winning entertainment with more performances than any other theme park in America. while the rest of the group rides the attraction. Dollywood & Dollywood's Splash Country will issue a rain check if the length of your visit is negatively impacted due to weather. Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. If you continue to have issues, let us know and we'll investigate for you. The fee is $18 for a single; $20 for a double. Yes! I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). We will contact you through email with return options if your item is recovered. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. Enter the park through designated entrances during operating hours only. Special events, concerts, ticketed attractions, certain games, and parking may require a separate ticket. Follow instructions from employees regarding operations and procedures. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. There is no need to call with changes to park admission only reservations until your count is final. During the Christmas season, weekdays are your best bet. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. American Express, Visa, Mastercard and Discover. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. . Yes. Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. I felt safe reading the Dollywood Covid policy but I felt much less safe when it was not enforced. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Subscribe to our newsletter, special offers and promotional emails. Changes to season passes. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. As Covid rages on, Australia's live arts industry is once again in a precarious spot. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. However, guests are allowed to bring one unopened bottle of water per person. We are unable to make exceptions. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. Preferred Parking is also available for $30. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. We were able to access the theme park today and put together some thoughts on this . (There are also "mask-free break zones" but social distancing is still enforced.) Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. You can apply your paid one-day admission toward the price of a season pass. They must care more about money then their patrons, because there was entirely too many people at the park. On Feb. 26, StubHub's general counsel was hailing the company's . There are no refunds for partially used tickets. COVID-19 Policies. Park Hours Sign In | Register Search. In the summer, try for Wednesday or Thursday. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. Dollywood: What Covid-19? Airbnb . Guests must only use designated entrances and exits and only during operating hours of the Property. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. Smoky Mountain Cabin guests can also park for FREE. Frequently Asked Questions. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. If this occurs, please return any forfeited comp admissions/meal vouchers. Other times". Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Guest should call 1-800-DOLLYWOOD to discuss specific options. Let us answer your questions about what you can expect! Rocky Top Mountain Coaster Admission Ticket Paula Deen's Lumberjack Feud Show Admission Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. Ticket info. All linked passes in your account will be evaluated for renewal. With the exception of the Dollywood Express, no on-ride video or pictures are permitted. Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. Airlines currently offering travel flexibility Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Person upgrading used admission ticket must be present to complete transaction. In the fall, you might consider weekdays. But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. Use designated walkways throughout the park. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. Ask any Host for assistance or directions. You can find your Pass ID as well as your barcode in your online account, too.Option #1: Passes moduleOn your Account Overview page, click/tap on each pass to expand and see that pass's details. All persons, bags, and belongings in, on, or about the Property are subject to security and safety searches, including physical screening and metal detection procedures. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. Re: Dollywood refunds. Please visit the Account Overview page. Call center hours are 9-5 Monday . Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). and . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. COVID-19 is a disease that has affected most, if not all, countries in the world. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Tickets are non-refundable, non-transferable, and will not be exchanged. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. So, it might be a good idea for Dollywood to consider updating their policy to do the same. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. TimeSaver Passes allow you expedited access to lines at select* rides. Every season brings new experiences! For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! We love theme parks and have been to a couple that are doing the precautions for Covid correctly. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. From there you can click/tap "View" for your digital ticket pass. After linking, purchasing or renewing your Pass from within your online account is simple! Dollywood is granting those on a case by case . On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. Do not cross any fences, chains, landscape areas or other barriers. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Tickets are not required for Dollywood shows (with the exception of special concerts). Please note that changes may occur at any time, based on available public health information. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Unescorted children will not be admitted to Dollywood. We appreciate all of our passholders and have made the renewal process super easy! The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. Dollywood Reservations during COVID. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. . *Please note: Doggywood can only accommodate dogs. Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. DollywoodPlease visit theLost and Found Pageto file a lost item claim. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. Most of the staff also returned to the park to resume their previous roles and some new ones . Rain checks MUST be obtained before leaving the park. Please call 865-428-9553 or see our Auditions page for more information. Operating hours for the entire season are published as soon as they become available, but are always subject to change. An additional amount will be charged for each additional dog sharing a kennel or cottage. About Our Returns Policies. Social distancing. We stood in line for at least half an hour behind a large family who did not wear masks. These markings were almost universally ignored and again no reminders were issued. A valid photo ID is required to be presented at time of all credit card purchases. Dollywood is committed to providing a safe and enjoyable environment for our guests. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. By. If this occurs, please return any forfeited comp admissions/meal vouchers. Check the Status of Your Refund. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. Be sure to double-check operating hours before your trip. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Several Dollywood eateries offer kids' meals. A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Guests must use designated walkways throughout the Properties. Excessively torn clothing is not permitted. Current discount promotions can be found on ourSpecial Offerspage. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Set in the region's foothills, the amusement park is located at 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863. Review tags are currently only available for English language reviews. Rain Checks are not available for Season Passholders. Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. . To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. Just download the Dollywood mobile app for iOS or Android. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. Excused Murdaugh juror left a dozen eggs in jury room. Track Your Return. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. 2700 Dollywood Parks Blvd. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Please see our Entertainment section for more information. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. Contact your local chapter to determine if tickets are available. This transaction must be made on the day of your visit before leaving the Park. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. If it has been 4 or more years, you must purchase a new season pass. This transaction must be made on the day of your visit before leaving the Park. If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Country music legend and philanthropist Dolly Parton's amusement park, Dollywood, updated its COVID-19 restrictions this week. Watch where you are walking. Online Technical Support. Space is limited, and reservations are highly recommended. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. Have a safe and enjoyable experience while visiting Dollywood and remember the following: We do not have a limited activity ticket. . Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Park Hours Sign In | Register Search. Park Hours Sign In | Register Search. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. Over the last 30 season . If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. Australian producers and promoters have made significant changes to their box office policies since 2020 . Passholders are required to have aMy Dollywood Accountwhen purchasing online. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival.