item not as described ebay return shipping

How long should I give a seller to fix the problem before I contact eBay? After all, I paid for the insurance right? You have 3 business days to respond to the request and resolve the buyer's issue. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Thats the great thing about implementing these tips. See Partial refund guidelines. My desire is that they get more than they are expecting! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. If you havent received an item, we usually refund your money immediately via PayPal. All Rights Reserved. Read the complete details about the eBay Money Back Guarantee. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Regardless of the outcome, will the buyer be able to leave negative feedback? What do you mean by adding sold as is to your terms and policies? This is a good option for low-value items. See how to check the status of your return. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Refund the buyer, the buyer keeps the item. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Simply print the label on normal paper and tape it to the package. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. More shipping tips from your fellow sellers! Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Ebay sides with buyers in not as described claims. Shipping has definitely been delayed with everything going on. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. - edited Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Report the buyer when you issue the refund through the eBay returns flow Read theSeller protections policyto find out how to qualify to issue partial refunds. Good luck and sorry you encountered this circumstance. You can chat with other sellers about anything to do with running a business on eBay. View cart for details. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Check out how to file a damage claim with FedEx if your item gets damaged. Choose the item above to start resolving a return. I have details about my terms with shipping, returns, freight shipping, and refunds. Do not refund until your item is back to you. 3. eBay will review your case and get back to you within 48 hours. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. You can go to the Resolution Center and contact the seller. If the seller is responsible for return shipping, its important that they cover the costs. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. But they don't have to disrupt your businessor your profits. 07-05-2020 Often, they will review the messages and realize the buyer did not read the listing. 01:47 PM Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. This doesnt happen often, but it has happened! Tip When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Offer a replacement item. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Open a case and try to work things out with the seller. Never received the item and i contacted ebay and seller and no response. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Does the tracking number show it was delivered? Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Carefully check the returned item before issuing a refund. You can also check the progress of your return request at any time. This will definitely help any return request case that comes your way and a good habit to get into. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Tune into our last eBay for Business podcast episode of 2022! Your item didn't match the listing, or it arrived faulty or damaged. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. How you request the return depends on how you bought them. Returns cannot be closed at the request of a seller. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. You might be asking, Do private sellers have to accept returns? The answer is No. Copyright 1995-2023 eBay Inc. All Rights Reserved. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Not to do partial returns By having insurance, the buyer got his money back and I was still paid for my item. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. We'll automatically close a return request if there's been no activity. It was an auction that I won. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If you bought it over eBay and it isn't right, it's the seller's problem not yours. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Some people think private sellers have to accept returns and this is just not the case. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Youll hear from us within 48 hours. After contacting the seller, it's up to you whether you want eBay to step in. You can't deduct the original shipping cost from any refund amount. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. What does the eBay Money Back Guarantee cover? Is there anything you can do? For more details, please see our Condition of returned items policy. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. This was one of those times I was pretty happy I had taken photographs while I was packing it. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Its very, very important to take photographs for your records both using freight and Fedex and UPS. This can be useful when the buyer isn't completely satisfied with their purchase. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Return Claim "Not As Described"? If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. 17 votes, 21 comments. 01-08-2020 Their listing states they do not accept returns. View cart for details. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I have been selling on eBay for 23 years and I do not accept returns and never have. 2022 Flea Market Flipper. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. They will just accept that they are not covered and walk away. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Before you can send an item back to the seller, youneed to start a return. I cant make the buyer read it! We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Accept the return:The buyer will send the item back to you for a full refund. The seller covers the cost of the return. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Its to protect myself from the buyer! You can choose to add a message to the buyer. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with.