kay jewelers customer service kay jewelers customer service

Is this your company? My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. I paid to have it fixed once and waited, so i think thats fair. Wife wore the earrings once in January. } Granted, it was pre owned, but still. We value your privacy. If you visit the Spring field Mall location, Faviba will take good care of you. Sign in to add more and ensure your Favorites will be available on all your devices. They worked together to approve a replacement bracelet for about the same value. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. I purchased 3/4 diamond studded earrings. You'll have great cow workers and flexible schedule *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. For more information about reviews on ConsumerAffairs.com please visit our No, one in the store informed us of a promotion for 18months. Grab your savings right now. ConsumerAffairs is not a government agency. Often, support service operators "redirect" customers to the site with a request to first . Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Chatting with Kay Jewelers Customer Service. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. A jewelry expert can help you find your dream jewelry. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. It can help you save $200 OFF on your orders. She then said she would be escalating to district manager. Totally understandable. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Horrible material and so over priced. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Learn more Pinterest (Visited 147 times, 1 visits today) You may also like. I will be sure to share this with everyone I know. HotDeals uses cookies from third-parties or affiliate networks to Customer Service Number: 1-800-527-8029. Extended service plan: This means that we may receive a commission I feel very misled and ripped off ! Top of the Page, Why do you measure jewelry in millimeters? *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Immediately receive the case number. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. They sell no bands in store. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I then went to put it on and the chain snapped immediately. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Top of the Page, Do you offer engraving? FAQ. I called the store and asked for a district manager and they gave me a wrong number. purchases from Amazon.com. It was a great relief to have it arrive so soon. Unsubscribe easily. Original review: Feb. 26, 2023. I paid approx. GO TO kay.com. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. In addition they replaced the setting for the other earring for no". They accused me of not bringing the ring in and basically called me a liar. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. There was no one in the store but workers standing around . Exchanges can be made at any Kay Jewelers location. I just want to trade it in for something else. Or exchanged within 30 days at any Kay Jewelers. I am currently a very dissatisfied customer. When I brought it in, they said it would be $450 to repair. My store experience at Kay Jewelers was absolutely amazing. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. December 2021 my husband purchase 3 tennis bracelets for Christmas. Even though it didn't ship yet I was told they cannot change the city state and zip code. #greatcause. Exchanges can be made at any Kay Jewelers location. Claim it and get a lot of features. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. They have been horrible to deal with for a refund. Contacted Kay Jewelers. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Sunday: 12 PM 9 PM ET. AffirmLearn More It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Be Blessed and Take my advice Please. Copyright 2022 Consumers Unified LLC. Design-a-ring: Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. If youd rather exchange your purchase for something new, great! On Contacting Kay Jewelers. How can we enhance your Kay experience today? Repair paid for and diamond replaced. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. I want the additional 5% off. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Unfortunately it was too small, so he took it to Kay's. Will I have to pay shipping charges if I request in-store pick up? I have never bought any real gold that would break the way these pieces continue to break. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Kay Jewelers customer service and expertise. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Go ahead. You will be notified via email that we have received your returned order and that your method of payment has been credited. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Set a time to meet online or in-store, and we'll meet you, ready to help. Compare Coupons patiently and you may be able to get a 10% OFF. I also have a contract that states you will replace any damaged or missing diamond. Not an email. .js-responsive-image { I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Corporate Phone Number: 1-800-877-8169. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Also to let employees know they should not ask personal questions like their social. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. was even willing to spend more & trade up, with a warranty purchase. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). That ring is worth 3x that amount now, and $600 for it is unacceptable. Find over 27 million businesses in the United States on The Official Yellow Pages website. I will continue to put this review everywhere I can! I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. A company you know and trust. Kay Jewelers Credit Card Payment Address I wish they could be bottled and distributed for anyone doing their job everywhere. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? durable and stronger than white gold. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Platinum is pure metal that is naturally white and much more Fun delivery. This is where the fun begins! Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Top of the Page. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Saturday: 9 AM 10 PM ET. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . New setting for $500 with my stones put into it or b. As a long time customer, I feel like I have been rob. They tried to fault me for the diamond coming out. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. On May 27, 2022 Picked up ring from Kay. Thank you Catherine for going out of your way to replace my exact match ring. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! November.25.22 5:20pm. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Color gemstone jewelry is not eligible for trade-in. That's a great deal. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Submit a complaint and get your issue resolved. What are you looking for? Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? We're Available. Do not buy from them. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Second pair one earring was broken. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. The trade-in value is the original purchase price, excluding charges such as tax and shipping. You can find contact details for Kay Jewelers above.