stubhub refund policy change stubhub refund policy change

These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You still ended up with my money, and I never received any value for that. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. They told me their tech would review it. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. I purchased a ticket in February for a concert for over $800. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Needless to say, I initiated a dispute over StubHub's transaction. my bank says 10+ days to get a decision if they will return my money. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . "These consumers made a deal with StubHub," he said. When we bought these tickets, we had jobs and splurged for a night out. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Its a bs. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. I will never use StubHub again. Should have checked this site first. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. September 15, 2021 hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. Stub hub is a 3rd party seller. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. A total ripoff! Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. This doesn't make any sense and I transferred these tickets way early on before COVID. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. DON'T BUY ON THEIR PLATFORM!!! This is so wrong in so many ways yet I don't have a leg to stand on. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Their tech team looking into it or b.) this company sucks. Danielle is the author of this solution article. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Just bought tickets. News Corp is a global, diversified media and information services company focused on creating and distributing . Stubhub sucks! Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Not only did it ruin our night, but it also cost us a lot of money for nothing! That's not their fault, that's your fault. Also disputing a charge that you made is fraud. "I finally got a supervisor on the line and he said 'No. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. The FanProtect Guarantee is StubHub return policy. The 4 tickets were then sold to 2 customers. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. This website uses cookies to improve your experience while you navigate through the website. Is it still taking 120 days? Will never use Stibhub again unless I get a full tefundk. I'm sorry but how is it their fault you messed up or your plans changed? You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. When I got to the venue my tickets were no longer accessible. DO NOT BUY FROM THIS COMPANY! I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Following backlash from customers, the ticketing company responded in a statement this week. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. >> I PURCHASED TWO TICKETS FOR $390. Certainly they can see that my ticket barcode was not scanned somehow. They charged my account even after I transaction. Highly dussapointed. I will be putting a hold on my credit card for the tickets and they can fight me. I called immediately but received the same reply, "No refunds!" Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Where Can You Use Your Macys Credit Card? Select the ticket group you'd like to sell. Open the SeatGeek app. I am traveling today from Mexico to Madridfor what? Remember to provide us with valuable feedback. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. I purchased tickets to an event that has been postponed twice the second time being indefinite. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). You should only sell what's actually available. Of course! I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I purchased tickets for a James Taylor conert and paid for them months in advance. Til' they get their procedures in the correct order, I'll never return as a buyer. At the same time, buyers expect immediate refunds. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. No where did it say there is 15% charge. i have tried to call several times but have been on hold >3 hours on 2 occasions. Now they are saying they will give us a coupon for events canceled. There were two artists scheduled to perform. The company blamed the difficulty of recouping from sellers during the pandemic. It also noted that its ability to open discussions with Viagogo has been a part of the decision. You cant change your TOS after purchase. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell 4.6.2020. $868.64 is a lot of money especially now to just throw away. I WILL NEVER USE THIS SERVICE AGAIN. Thank you f***ers! Immediately called StubHub customer service. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. NOPE. Never use stubhub again. the issue is on her radar and anyone affected should file a complaint with her office. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. What is your rescheduled or postponed event policy? Or choose from the following popular destinations. 3. I want to know what the point of the "protection plan" is that they have? I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. Spent $314 for daughter and friend to see Harry Styles. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Site says venue will honor original ticket but when i click on view tickets nothing there! IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. I do NOT want a coupon I want my money. "These consumers made a deal with StubHub," he said. Up the food chain with a supervisor, still nothing. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. i have tried to call several times but have been on hold >3 hours on 2 occasions. On or about May 3, 2021, Defendant announced that it would provide Eligible Thanks. So I would like a refund for the pass that was never sent to me. The tickets are wrong ones worth $148 each!! I wish I had read this before buying. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Our policy change may have come as a surprise to people.