I would love the opportunity to help further but havent been able to identify your account. Here is my summary to strive for a refund of the retainer. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Don't be fooled by that. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. And whatever the future brings, were able to handle that too. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Talk to an expert. Your satisfaction is very important. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. When they try to collect the rent, their speed is very fast. Regus always emphasized that it keeps its policy. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ComplaintsBoard.com is a leading complaint resolution website on the Internet. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Well guide you through the process. International Association of Better Business Bureaus. Verification can help ensure real people write reviews about real companies. If you were to take direct space or a sublease you would also see these fees in your rent annually. Were clear about this from day one. We have checked and cannot find any payment details set up in your account. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Best regards,Michelle Spire. They charge your card for amounts more than stipulated on invoices! In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Find event and ticket information. 8. Our invoices are due on the payment date that is displayed on them. Company Name: Max Dragon Technology Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Regus lacks personal approach The centre's staff are friendly and helpful. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. If you need further help, pleasespeak with our team member who is already in touch with you. We also ensure all reviews are published without moderation. Lease period: April and May 2018 Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. It's an automated process. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Requesting your retainer refund is very easy: simply log into your online account (i.e. Where appropriate, well also take steps to prevent the situation from happening again. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. I couldnt see your email address or Regus account reference in your message. This is a complete con, and scam through and through. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. That exception is made on the understanding that an additional service retainer is payable. I was a customer with a licensing agreement set to expire on December 31, 2022. Our invoices are due on the payment date that is displayed on them. Anyone can write a Trustpilot review. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Change Management Certification Training in Fort Myers, FL They charge your card for amounts more than stipulated on invoices! The company left an official comment on this complaint. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Once they sell you something that will be the end of you being treated as a valued customer. I cannot stress enough the lack of professionalism and poor service. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Thats no big deal, makes sense. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. ive been trying to get my money back ever since. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. We will then confirm your payment date and amount. Their billing is confusing, they billing customers one month ahead. I will be taking legal action if this is not returned within 28 days (31/03/2023). It took almost 2 months. DO NOT give them your payment info, DO NOT sign with them. This complaint was posted by a verified customer. Give your team a place to focus, thrive, and grow, while we take care of all the details. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If it has been longer than 30 days, please get in touch so we can investigate further. We ask all our customers to add an automated payment method to their account. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. BBB Business Profiles generally cover a three-year reporting period. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Regards, Sandra Melody Head of Customer Services We found a responsible person where we inform her about the problem. You should do so via your online account (www.myregus.com). IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Such companies should not exist. I am so frustrated. Suggested companies are based on peoples browsing tendencies. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. It goes against our guidelines to offer incentives for reviews. think about how low this company is. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. If you were to take direct space or a sublease you would also see these fees in your rent annually. www.myregus.com) and go to the End Agreement section. Verification can help ensure real people write reviews about real companies. this is absolutely gross and scam. I would like to help you further in this matter but haven't been able to identify your account. Hard revenue focused. Absolutely unacceptable behavior. They charge an excessive retainer fee. [protected]@regus.com but did not receive reply. It won't go in any direction! Here are 8 tips for writing great reviews. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. I really thought that this company would be a good option for expanding our business. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! October 19 It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Regus helps businesses find and create the right workplace for their people. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot As expected, I didn't get any reply yet from Regus. I have been renting an office space at Regus in Kings Hill for over 12m now. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. I still did not hear anything back from them. Remember me Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Best, Lorraine Brule Global Customer Service at Regus. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Share your photos and videos with others to prove the truth of your words. It goes against our guidelines to offer incentives for reviews. Thank you, Lorraine Brule Global Customer Service at Regus. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Paid for parking online and have now received parking ticket from private company. I still did not hear anything back yet. She replied to me by email that my case had been started. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. The additional increase in your monthly fee is due to the annual indexation. Please could you send those details to me at lorraine.brule@regus.com so I can support you? I contacted them about how processed my case after paying the fee for a virtual office. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. The additional increase in your monthly fee is due to the annual indexation. We use dedicated people and clever technology to safeguard our platform. For a break between calls, browse the development's many shops and restaurants, or explore the . They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Why take the Change Management training from Reform Skills Inc? Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Have a question or issue with your current products and services? For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. This company offers executive suites & office space, virtual offices and meeting rooms. Of course, she did not reply to me yet! Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Regus Management Network Reviews, Complaints, Customer Service So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Build an instant presence wherever you need to be, at prime business locations. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Share your photos and videos with others to prove the truth of your words. I look forward to receiving more information from you. I would love the opportunity to help further but havent been able to identify your account. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Hi Hannah, Im sorry if you felt the need to escalate this. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Briana got my call. I signed a lease agreement with Regus for an office space Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Please remember that the retainer is refundable at the end of your agreement. As a matter of policy, BBB does not endorse any product, service or business. Regus are not transparent with their pricing. Customer service is simply poor. Transparency is very important to us, and all services can be opted in/out through your online account. Receptionist only can communicate by email, even for the most important things for your business. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Its an automated process. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Hi Hannah, Im sorry if you felt the need to escalate this. Manage your Regus account in one place and make bookings on the move. Regus is a complete and total scam company. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I would love the opportunity to help further but havent been able to identify your account. I really thought that this company would be a good option for expanding our business. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. September 14 Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! At the end of your contract, they will automatically renew you without a signature and without consent. If it has been longer than 30 days, please get in touch so we can investigate further. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. One business week has passed since I post it here. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. If it has been longer than 30 days, please get in touch so we can investigate further. The complaint has been investigated and resolved to the customer's satisfaction. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. If you refuse to pay their bogus invoices they will send you to collections. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. We may have received incorrect data. Where appropriate, well also take steps to prevent the situation from happening again. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ts and Cs apply. We have office space and more to suit all budgets, in every city of the world. But when It comes to a refund retainer. Get Regus can be contacted at (262) 832-3700. I was a customer with a licensing agreement set to expire on December 31, 2022. This course is a must for every manager who aspires to be a leader and a success in his or her career. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Turned up at 450 Bath Road, Heathrow. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Requesting your refund is easy. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Hi Mike, Im sorry if you felt the need to escalate this. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. It is IMPOSSIBLE to get them to stop charging. We pay those as well.